Return and Refund Policy

Effective Date: 1st July 2024

At REXMAT Online, we strive to ensure your satisfaction with our products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

  • Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Condition: Items must be in their original condition, unused, and in the original packaging.

 

2. Non-Returnable Items

  • Perishable goods (e.g., fresh produce, dairy products)
  • Custom or personalized items
  • Gift cards

 

3. Return Process

  • Contact Us: Notify us of your intent to return the item by contacting us at sales@rexmat.co.uk or +442013727143.
  • Approval: Once your return is approved, we will provide you with return instructions and a return address.
  • Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service.

 

4. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will process your refund. This may take 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition).

 

5. Exchanges If you need to exchange an item for a different size or variation, please contact us. We will assist you in processing the exchange if the item is in stock.

 

6. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

 

Contact Us If you have any questions about our Return and Refund Policy, please contact us at sales@rexmat.co.uk or support@rexmat.co.uk, or call us at +442013727143.